Home
Commands Dashboard Premium

Refund Policy

We strive to ensure your satisfaction with NexiBot's Premium services. This Refund Policy outlines the conditions under which refunds may be requested.

1. Eligibility for Refunds

You may be eligible for a refund for your NexiBot Premium subscription under the following conditions:

  • The refund request is made within 7 days of the initial purchase or subscription renewal.
  • The service has not been extensively used (e.g., excessive use of Premium features during the refund period).
  • The request is due to a verifiable issue with the service, such as failure to deliver promised features.

2. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • Requests made after the 7-day refund period.
  • Subscriptions canceled after significant use of Premium features.
  • Refunds requested due to a change of mind or failure to understand the service's functionality, unless within the 7-day period.
  • Violations of our Terms of Service, resulting in suspension or termination of access.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team via the Support page.
  • Provide your purchase details, including the order ID and date of purchase.
  • Explain the reason for your refund request.

Our team will review your request and respond within 5 business days.

4. Processing Refunds

If approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing may take 5–10 business days, depending on your payment provider.
  • Any taxes or fees imposed by third-party payment processors are non-refundable.

5. Subscription Cancellations

You may cancel your Premium subscription at any time through the NexiBot dashboard. Cancellation will prevent future charges, but does not automatically entitle you to a refund unless the request meets the eligibility criteria above.

6. Changes to This Policy

We may update this Refund Policy from time to time. Significant changes will be communicated, and continued use of NexiBot constitutes acceptance of the updated policy.

7. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us via our Support page.